Return Policy

At Levora, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return an item, please review our return policy below:

Eligibility for Returns

  1. Time Frame: You may return most items within 30 days of the purchase date for a full refund or exchange.
  2. Condition: Items must be unused, in their original packaging, and in resalable condition. Items that are used, damaged, or missing components may not be eligible for return.
  3. Final Sale Items: Some items, such as clearance items or personal care products, are final sale and cannot be returned. Please check product descriptions for specific return eligibility.

Return Process

  1. Requesting a Return: To initiate a return, contact our customer service team at [customer service email or phone number] within 30 days of your purchase. Please provide your order number and details about the item you wish to return.

  2. Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and instructions on how to return the item.

  3. Shipping the Return: Package the item securely, including the RA number on the outside of the package. Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure your returned item arrives at our facility.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original method of payment within 7-10 business days, depending on your bank’s processing times.
  • Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receipt with your order number and photos of the item. We will work to resolve the issue promptly.

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